To oversee the changes happening in the environment including both network and ITS changes.
To measure asset and configuration management KPIs for ITS outsourced teams in accordance with their SLA.
To support in designing Configuration and Asset Management Procedures as the process owner.
To track the status of the Configuration Management Database (CMDB) and escalating issues and necessary actions to appropriate service management staff.
To control access and authority levels for users of the CMDB.
To analyze and provision reports on the CMDB status and trends.
To develop and implement improved processes for maintaining and updating the CMDB.
To provide continuous updates and maintenance of configurable Items information and the relations in the corporate ITSM tool.
To determine the scope, level of detail, and specific data attributes for CIs contained in the CMDB and verify all CI relations.
To determine the naming and coding conventions for items in the CMDB and document the changes on the DB.
To document configuration details for every component at each installation location, including any installation-specific configuration customizations.
To utilize the change management process to initiate and follow up on improvements to the configuration management process and tools.
To review all CIs periodically to ensure the validity of all items.
To provide regular reports on configuration data, ITS maintenance, and asset tools and develop and improve the capability to provide effective support to customer service delivery.
To register records of ITS maintenance work orders and related materials and provide related reports.
To own overall responsibility for ITS assets data consistency across regions and related updates on the DBs.
To prepare additional data for migration into the CMDB as well as final migration of data.
To support the maintenance planner (configuration management) to set up and monitor progress reports.
To be onsite at the Irancell warehouse to control the ongoing mechanism, do the inspections and validate device deliveries, and audit warehouse housekeeping.
To prepare inspection and audit reports for newly delivered ITS assets to detect unauthorized changes impacting CMDB accuracy.
To check and analyze the service impact of major issues based on CMDB information.
Requirements
Bachelor's degree in Information Technology, or related fields.
At least 3 years of experience within an ITIL-based firm.
Experience working in a medium to large organization.
Experience within the telecommunications /IT or similar environment.
Expert in the domain of configuration management.
Familiar with Infrastructure/Hardware technologies, components, and high-level architecture is a plus.
Know-how knowledge and skill in working with CMDB application software and tools.