● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, manage database records, draft status reports on customer service issues.
● Follow communication procedures, guidelines, and policies.
● Provide accurate, valid, and complete information by using the right methods/tools.
Requirements
● Negotiation and communication skills.
● Documentation skills.
● Fluent in Microsoft Office, Excel in particular.
● Customer orientation.
● Ability to work under pressure.
● Time management.
● Active listening.