● Conduct or participate in user requirements gathering and documentation (RFP, RFC, User Story, Back Log, and RUP standard documents).
● Analyze business requirements and raw data to produce a structured relational and/or dimensional data model that resonates with user requirements.
● Prepare technical/functional requirements in the form of standardized templates that facilitate easy development.
● E2E requirement handling, documentation, technical implementation, testing, and delivery to the responsible group.
● Root cause analysis of escalated issues or problems by the operation team and find the best solution to resolve it.
● Collaborate and communicate with different technical and commercial departments in order to understand, analyze and develop provisioning-related needs.
● Understand the company’s objectives, processes, and products as well as the business systems capabilities.
● Perform impact analysis of making changes to application systems and supports the development of effort/cost estimates.
● Participate in process improvements in the group.
● Proactively manage and prioritize a backlog according to business value, complexity, and expectations.
● Oversee implementation of a new system including data migration.
Requirements
● Bachelor's or Master's degree in IT or Software engineering
● At least 2 years of experience in the same field.
● Good command of English.
● Familiar with the concepts of ITIL and/or eTOM
● Having the skills to analyze, design, and documentation system processes and business model
● Familiar with the concepts of planning and project control
● Having powerful team working abilities
●Ability to identify and troubleshoot processing issues.
● Strong analysis skills, attention to detail, team working, written and verbal communication skills, interpersonal skills, flexibility, adaptability, and Initiative.