Service Officer

Job Description

The Vandad Service Company, a subsidiary of Hamrahtel Group is a leading player in the Iranian cellphone market, specializing in providing high-variety products and exceptional services to customers. In this company, we are seeking a highly skilled and motivated Service Officer to join our team and manage our repairs department, customers, and overall service operations. As a leading player in the Iranian cellphone market. The Service Officer will play a crucial role in ensuring the smooth functioning of our repair services, maintaining customer satisfaction, and contributing to the growth and scaling of our company.

Responsibilities:

• Manage Repair Team: Oversee the daily operations of the repairs department, including assigning tasks, monitoring progress, and ensuring timely completion of repairs.
• Customer Relationship Management: Build strong relationships with customers by providing excellent service throughout their repair journey. Address customer inquiries, concerns, and complaints promptly and professionally.
• Quality Assurance: Implement quality control measures to ensure repairs are conducted accurately and efficiently. Monitor repair processes to maintain high standards of workmanship.
• Inventory Management: Collaborate with relevant teams to maintain an accurate inventory of spare parts and equipment required for repairs. Ensure stock levels are sufficient to meet demand while minimizing excess inventory.
• Performance Analysis: Analyze repair team performance metrics regularly to identify areas for improvement. Develop strategies for enhancing efficiency, reducing turnaround time, and increasing customer satisfaction.
• Training and Development: Provide guidance and training to repair team members on technical skills, customer service techniques, and company policies/procedures.
• Process Improvement: Continuously evaluate existing repair processes for optimization opportunities. Propose innovative solutions to streamline operations while maintaining service excellence.
• Collaboration: Collaborate with cross-functional teams such as sales, marketing, and product development to provide insights from customer interactions that can contribute to product enhancements or new service offerings.
• Reporting: Prepare regular reports on repair team performance metrics, customer feedback trends, and operational challenges/successes for management review.