Job Description
Job Description
Monitor and manage roadside assistance services and personnel based on KPIs
Handle customer complaints and improve service quality
Ensure compliance with technical standards and operational procedures
Manage towing contractors and supporting service providers
Plan shifts, resources, and geographic coverage
Prepare reports, control costs, and coordinate with internal teams
Job Requirements
Bachelor’s degree in a relevant field
Minimum 3 years of relevant experience
Knowledge of KPIs and performance reporting
Familiarity with roadside assistance operations and technical standards
Strong problem-solving and customer service skills
