Senior Sales Support Specialist

Job Description

Diaco is looking for a detail-oriented and highly organized Senior Sales Support Specialist to manage and coordinate sales operations from customer inquiry through order processing, internal coordination, delivery, and follow-up.
This is not purely an administrative position. The successful candidate will work closely with Sales, Finance, Warehouse, Production, Logistics, and customers to ensure that every sales case is properly tracked and completed.
Key Responsibilities:
- Process and follow up customer orders, quotations, and sales requests
- Coordinate with Sales, Finance, Warehouse, Production, and Logistics teams
- Monitor order status and follow up on delayed or incomplete cases
- Follow up customer payments and receivables in coordination with Finance
- Maintain accurate customer and sales activity records in CRM or internal systems
- Monitor sales team follow-ups and outstanding actions
- Prepare daily and weekly sales reports
- Prepare Actual Sales vs. Target reports
- Track active, inactive, and potential customers
- Coordinate product samples, documentation, and deliveries
- Maintain accurate sales documentation and records
- Support the Sales Supervisor with management reports
Requirements:
- Minimum 4 years of relevant experience in Sales Support, Sales Operations, or Sales Coordination
- Good command of Microsoft Excel
- Familiarity with CRM, Rahkaran, SAP, or similar ERP systems is a plus
- Experience in order processing, quotations, delivery coordination, and receivables follow-up
- Ability to manage multiple tasks and customer cases simultaneously
- Strong attention to detail and follow-up discipline
- Good communication and coordination skills
- Experience in manufacturing, industrial products, polymers, construction materials, or raw materials is a plus