Job Description
● Providing product support service to customers.
● Developing and maintaining smooth and strong relationships with customers to increase loyalty and retention.
● Addressing customers’ complaints, suggestions, and requests.
● Providing customer training and education on company product and services, whether on-premises, over the phone, or on the Internet.
● Following up on customers’ contract renewals.
● Developing and implementing a well-planned customer onboarding program.
