Seller Experience Supervisor(Partner)

Job Description

The primary purpose of this role is to enhance the overall experience of sellers.
The Seller Experience Partner ensures that services are delivered across all touchpoints and processes, supervises and coordinates team efforts, and aligns initiatives with the organization’s strategy to create a better and more seamless experience for sellers.

Key Responsibilities

Define programs and develop organizational strategies to improve seller experience at Digikala.
Analyze seller feedback collected from surveys, focus groups, and interviews.
Collaborate cross-functionally to increase seller satisfaction.
Conduct comprehensive and seasonal surveys and present reports to management.
Monitor seller satisfaction metrics and other key performance indicators (KPIs) related to the seller journey.
Set and define KPIs for relevant teams twice a year and ensure continuous monitoring.
Train and onboard new team members.
Ensure all related processes and team information remain up to date.
Qualifications, Experience & Skills

Education:

Master’s degree in Management (all majors) or Industrial Engineering from a reputable university.

Experience:

Minimum of 5 years of relevant work experience.
Strong familiarity with data analysis and business analytics.

Soft Skills:

Team management
Conflict management
Effective communication
Problem solving
Time management
Critical thinking
Stakeholder management

Technical Skills:

Business analysis
Data analysis
Statistics and planning
System planning and analysis
Quality control
Online survey design
Journey mapping
Proficiency in Microsoft Office Suite and data tools