• Monitors the parts inventory and anticipates parts needs in light of future promotions, new model years, trends, and suggested stock orders.
• Is responsible for the security of inventory and for analyzing the quality of parts.
• Works with retail and wholesale customers in considering credit applications, handling complaints, and negotiating prices to ensure customer enthusiasm.
• Is responsible for profit management in the Parts Department and must examine department financial statements, including expenses and revenue, to ensure the department’s profitability.
• In cooperation with the dealership’s leadership, must review the previous month’s sales/profit performance to determine where improvements can be made.
• Must time inventory purchases to coincide with sales and special initiatives in order to take advantage of savings.
• Is responsible for training and leading the Parts Department team and for reviewing team performance on a regular basis, according to dealership policy.
• Processes paperwork for new employees and terminations.
Requirements
• Ability to establish and maintain good relationships with customers and to exceed their expectations
• Ability to maintain proper parts inventory levels, to do proper posting, and to measure true turns
• Ability to utilize computers and computer capabilities for inventory, recordkeeping, parts information, etc.
• Knowledge of automotive systems in general
• Ability to develop and follow action plans to ensure customer enthusiasm and Parts Department profitability
• Ability to lead and train team members in parts Department operations
• Ability to establish and control inventory system
• Knowledge of and ability to interpret inventory reports
• Knowledge of parts pricing procedures
• Knowledge of new models, based on technical service bulletins and surveys
• Leadership skills, including empowerment, coaching, organizing and planning, and interpersonal sensitivity