Requirements
• Ability to establish and maintain good relationships with customers and to exceed their expectations
• Ability to maintain proper parts inventory levels, to do proper posting, and to measure true turns
• Ability to utilize computers and computer capabilities for inventory, recordkeeping, parts information, etc.
• Knowledge of automotive systems in general
• Ability to develop and follow action plans to ensure customer enthusiasm and Parts Department profitability
• Ability to lead and train team members in parts Department operations
• Ability to establish and control inventory system
• Knowledge of and ability to interpret inventory reports
• Knowledge of parts pricing procedures
• Knowledge of new models, based on technical service bulletins and surveys
• Leadership skills, including empowerment, coaching, organizing and planning, and interpersonal sensitivity