Quality Assurance and Organizational Excellence Expert

Job Description

• Design and update enterprise architecture documents (such as business model, organizational chart, process map, etc.).
• Define processes and related documentation.
• Train process owners to prepare the required process documentation based on best practices, and collaborate with process owners to prepare process documentation.
• Train employees in implementing instructions and monitoring implementation.
• Assist process owners in defining key performance indicators of processes to evaluate process performance.
• Monitor process performance and provide periodic reports.
• Audit processes periodically and prepare audit reports.
• Maintain, update, and distribute process-related documents as a primary reference.
• Analyze processes and documentation, identifying areas for improvement and providing appropriate solutions to solve process problems.
• Manage changes in processes, including informing stakeholders, training, monitoring implementation, resolving implementation problems, reviewing the results of changes, etc.
• Collaborate in the design and implementation of the risk management system.
• Coordinate, plan, and conduct external audits and follow up on reports and obtain certification.
• Follow up and monitor the implementation of corrective or preventive actions defined in internal and external audits.
• Plan and implement the EFQM organizational excellence model.

Requirements:

• Mastery of the requirements of ISO 9001, ISO 14001 and ISO 45001 standards.
• Appropriate knowledge of BPMN, APQC and other standards related to process management.
• Ability to prepare integrated management system documentation.