Process Assistant Manager

Job Description

• Identify and document end-to-end business processes across functions.
• Conduct interviews with process owners and employees to understand the current state (As-Is).
• Develop process maps, flowcharts, SOPs, work instructions and process documentation.
• Define the future state (To-Be) processes and identify gaps between current and desired ways of working.
• Identify process inefficiencies, duplication, bottlenecks, unclear responsibilities and control gaps.
• Establish clear process ownership, roles and responsibilities.
• Standardize process documentation and methodology across the organization.
• Support functions in redesigning and improving processes.
• Identify opportunities for automation, digitalization and simplification.
• Ensure processes are aligned with company policies, internal controls, compliance requirements and governance principles.
• Periodically review processes and ensure documentation remains current.
• Support internal audit, compliance and management initiatives requiring process documentation and evidence.

Requirements:
• Bachelor’s degree in Industrial Engineering, Finance, Business Administration, Internal Audit, Management, or a related field.
• 5+ years of relevant experience in process management, business process improvement, internal audit, systems & methods, operational excellence, or a similar function.
• Strong experience in process mapping, procedure/SOP development, workflow design, and process documentation.
• Strong analytical and problem-solving skills, with the ability to identify process gaps, inefficiencies, risks, and improvement opportunities.
• Knowledge of process improvement methodologies, internal controls, Lean/Six Sigma, or BPM is an advantage.
• Strong communication, stakeholder management, documentation, and presentation skills, with a structured and detail-oriented approach.
• Both Farsi and English communication proficiency.