● Troubleshoot, analyze, and diagnose problems.
● Communicate with customers to identify requirements.
● Monitor network performance to determine whether adjustments need to be made.
● Responsible for accurate request and incident ticket updates and timely. communication during the life-cycle of the incident ticket.
● Configuration of routing and switching equipment, PTP Radio, and firewalls.
● Maintain reporting, documentation, issue resolution, communication, and client satisfaction.
● Working hours: Day and night shifts.
Requirements
● Bachelor’s degree in Computer Science or similar field required.
● 3 years of experience in Datacenter and Service Provider.
● Knowledge and experience with enterprise networks, switching, and routing protocols such as ISIS, BGP.
● Perfectly familiar with the concepts of MTCRE and CCNP.
● Hands-on experience with Mikrotik platforms and PTP Radio.
● Familiar with Firewall concepts and devices.
● Ability to work well with other groups to implement the functional networks.
● Familiar with monitoring software including Zabbix, PRTG, NetFlow Analyzer, and EventLog Analyzer.
● Ability to effectively prioritize and execute tasks in high-pressure situations.
● Must have a good understanding of ITIL concepts.
● Familiar with ticketing systems.
● Intermediate English knowledge.