Job Description
-Provide network monitoring, incident response, communications management and reporting problems (24/7) -Ensure the smooth running of the network and services and follow-up tasks / issues due the specified SLA -Mitigate or resolve incoming incident and support requests and escalate to appropriate teams as necessary -Document and communicate on cases from inception to resolution, including root cause analysis -Ensure smooth hand off of cases to other team resources, as may be required, for resolution -Support continuous improvement to monitoring services and internal processes for resolution of support requests
Requirements
-Familiar with Troubleshooting of network problems and incidents -Having at least CCNA certificate. -Positive point for Familiar with Cisco, Microsoft, MikroTik, Wireless concepts -Positive point for Familiar with Network Principles (TCP/IP) and ITIL -Strong teamwork, interpersonal skill and interested in knowledge upgrading -Strong organizational skills and the ability to set priorities in a high pressure environment -Ability to thrive in a dynamic 24/7 environment (Rotational Shiftwork) -Having at least Bachelor Degree in Computer Networking or IT field -Based in Tehran
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
