Objective of the role:
Implementation of ITSM Projects based on Wendia POB and ITIL for our enterprise customers.
List of responsibilities:
- Keep customer updated about status of project implementation.
- Attend customer meetings during the project for further classification of processes.
- Responsible to the SLA between Parand Tech Group and customer for delivery of services.
- Monitor, and response quickly to unavailability of our customer services.
- Resolution customer incidents and requests, using POB solution.
- Implementation of project in most cases at customer site is mandatory.
Reporting to: ITSM CTO
Working hours: Saturday to Wednesday 8:30AM - 5:30PM.
Requirements
- University Qualifications: BSc in Software Engineering, MBA in Information Technology.
- Other certifications obtained: ITIL, ISO 20000.
- Previous experience: 2 years in a position acting as implementation of ITIL / ISO 20000.
- Specialist knowledge: ITIL, ISO 20000, SQL Server, C#, SOA.
- Max Age: 35
