The objective of the role:
Implementation of ITSM Projects based on Wendia POB and ITIL for our enterprise customers.
List of responsibilities:
● Keep customers updated about the status of project implementation.
● Attend customer meetings during the project for further classification of processes.
● Responsible for the SLA between Parand Tech Group and customers for delivery of services.
● Monitor, and respond quickly to the unavailability of our customer services.
● Implement projects in most cases at the customer site.
● Report to the ITSM CTO.
● Working hours: Saturday to Wednesday 8:30 am to 5:30 pm.
Requirements
● Bachelor's degree in Software Engineering, or Information Technology.
● Having ITIL, and ISO 20000 certificates.
● 2 years of experience in the implementation of ITIL and ISO 20000.
● Fluent in ITIL, ISO 20000, SQL Server, C#, and SOA.
● Maximum age: 35 years old.
