● Responsible for the delivery of agreed work products, resources, expertise and guidance in order to deliver the following: ● Manage service incidents and resolutions. ● Manage service problems and resolutions. ● Manage service requests and fulfillment. ● IT security management and execution of agreed plans. ● Execute on-going service improvement plans. ● IT supplier management for renewing contracts, and controlling the service levels to ensure services are delivered at the agreed level. ● Financial management including managing service catalogue and annual CAPEX refresh budgets and control to ensure forecasts are met. ● Monitor the spending plan and actualization of the budget to capture possible saving opportunities. ● Manage IT service desk, call monitoring, and escalations to ensure staff use agreed global, standardized IT service Management processes. ● Manage IT assets records to ensure the assets database is live and reliable. ● Manage IT service configuration to ensure systems configuration is compliant and secure. ● Manage the security penetration test of network, infrastructure, and services ● Manage IT changes to ensure all standard changes are controlled and approved by CAB ● Manage IT service continuity and disaster recovery processes including planning, testing, and documentation. ● Implement appropriate risk management processes and take appropriate and timely risk responses. ● Ensure resolution of issues impacting business performance and continually improve IT service or application ● Manage the application infrastructure support of systems ● Negotiate, agree and manage operational plans, service level agreements and budgets and monitor implementation to ensure targets are met. ● Provide guidance to businesses in terms of information technology innovation and means of exploitation by assessing future technologies that will enhance business performance.
● Bachelor's or Master's degree in Computer Engineering, IT, or a related position. ● At least 3 years of experience as an IT manager in an FMCG company. ● Experience in people management. ● Capability to take complex security concepts and presents the idea. ● Team leadership skills. ● English proficiency is required.