Job Description
Pars Drilling Fluids Company is active in the field of drilling fluids services and waste management for the upstream oil and gas industry.
We are seeking a qualified, experienced, and motivated IT Infrastructure & Support Specialist to join our IT team.
The successful candidate will be responsible for supporting, maintaining, monitoring, and troubleshooting the company's IT infrastructure and services, ensuring their availability, reliability, security, and performance across the Head Office, operational bases, and project sites.
Key Responsibilities
• Maintain, monitor, and troubleshoot the company's network infrastructure, including LAN, WAN, internet connectivity, and network devices.
• Perform day-to-day IT Help Desk and end-user support duties, including receiving, troubleshooting, and resolving hardware, software, operating system, printer, and connectivity issues.
• Take full responsibility for assigned Help Desk requests, from initial diagnosis through resolution and follow-up, while maintaining other IT infrastructure and system administration responsibilities.
• Install, configure, and support physical and virtual servers, Windows Server, and Microsoft services.
• Provide hardware, software, and network support to employees and resolve IT-related issues.
• Maintain network security through firewall, antivirus, access control, and security monitoring.
• Administer and support Microsoft Exchange, corporate email, and communication systems.
• Maintain VMware infrastructure and implement backup and recovery procedures using Veeam or equivalent solutions.
• Support and troubleshoot CCTV, IP cameras, DVR/NVR, PBX, VoIP, and fax systems.
• Provide remote and occasional on-site IT support to operational bases in Ahvaz, Kish, and project sites.
• Maintain IT documentation, asset inventories, system logs, and periodic technical reports.
Qualifications
• Bachelor's degree in Computer Engineering, Information Technology, Electronics Engineering, or other related fields.
• Minimum of 5 years of relevant professional experience in IT support, system administration, or network infrastructure.
• Solid understanding of TCP/IP networking, VLANs, switching, routing, DNS, DHCP, and VPN technologies.
• Practical experience in troubleshooting network infrastructure, hardware and software issues.
• Previous experience in multi-site organizations or operational environments is an advantage.
• Proficiency in Network+ concepts and Microsoft services (Active Directory, DNS, DHCP, WSUS, and Group Policy).
Knowledge, Skills & Competencies
Technical Skills & Knowledge
• Familiarity with Cisco equipment, network infrastructure, and firewall configuration.
• Proficiency in Windows Server, VMware, and Veeam Backup.
• Experience administering Microsoft Exchange server.
• Understanding of network security, backup, and recovery procedures.
• Ability to troubleshoot hardware, software, and network issues.
• Familiarity with CCTV, DVR/NVR, PBX, and VoIP systems.
• Relevant technical certifications, such as CCNA, Microsoft certifications, VMware certifications, or CompTIA Network+
• Knowledge of PowerShell scripting and basic task automation.
• Experience with monitoring systems.
Personal Competencies (Soft Skills)
• Strong analytical and technical problem-solving skills.
• Good communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple takes, prioritize effectively, and work under pressure.
• Teamwork, flexibility, and adaptability.
• Self-motivation, accountability, and attention to detail.
• Ability to work independently and provide effective user support.
