IT Functional Relationship – Associate Manager

Job Description

IT Functional Relationship – Associate Manager
Contract Type: Third Party
Position Intro
The IT Functional Relationship – Associate Manager is responsible for overseeing, administering, and enhancing IT applications and solutions to ensure seamless business operations and optimal performance aligned with organizational needs. This role serves as a critical link between business stakeholders, Service providers and IT, effectively addressing business requirements through tailored IT solutions.

Major Responsibilities
- Business Needs Analysis & Solution Evaluation:
- Serve as a liaison between business users and IT, gathering and analyzing requirements to define project scope and specifications.
- Evaluate and recommend technology solutions to optimize business processes and address existing pain points.
- Identify business requirements to enhance digitalization and automation initiatives.
- Application Management & Support:
- Administer the installation, configuration, and regular upgrades of applications.
- Proactively monitor software performance, troubleshoot issues, and manage escalations and resolutions for critical incidents.
- Conduct Business Continuity Planning (BCP) and implement Disaster Recovery (DR) solutions to ensure operational resilience.
- Prioritize issues and follow up on resolutions on behalf of service recipients.
- Conduct regular meetings with superusers and establish strong relationships with key business stakeholders.
- User Training & Documentation:
- Create and maintain comprehensive documentation, including software configurations, standard operating procedures (SOPs), and user guides.
- Facilitate training for superusers and end-users to build a capable user pool, maximizing application efficiency and utilization.
- Stakeholder Collaboration & Project Management:
- Foster and maintain strong relationships with business stakeholders to remain aligned with evolving needs and deliver relevant IT solutions.
- Lead and manage IT projects effectively, conducting risk assessments, changing management processes, and timely issue resolution.
- Value Delivery & Vendor Management:
- Ensure sustainable value delivery by developing long-lasting solutions to business challenges, emphasizing user adoption and satisfaction.
- Oversee vendor partnerships, ensuring adherence to service agreements while fostering commitment to Nestlé's standards and goals.

Key Requirements
• Bachelor’s or master’s degree in computer science, Computer Engineering, Information Technology, or a related field.
• Proven experience in IT application management and support, with a focus on ERP and data integration, particularly within FMCG environments.
• ITIL, Project Management, or other relevant certifications are preferred.
• Below technical skills are must:
- Project management skills
- English Fluency is must.
- Proficiency in SQL and experience with data integration technologies.
- Familiarity with BI tools and data analysis models.
- Strong background in project management methodologies in software development practices.
- Knowledge of security best practices and compliance standards for IT applications aligned with Nestle global standards.
- Familiarity with enterprise systems (ERP, CRM) and data integration processes.
- Excellent analytical and problem-solving skills.
- Effective crisis management and decision-making abilities.
- Strong written and verbal communication skills, with an ability to convey technical concepts to non-technical audiences.