Job Description

  • First IT contact person for customers seeking technical assistance.
  • Install, configure, and repair IT equipment including laptops, PCs, printers, and scanners.
  • Install and configure software and operating systems.
  • Troubleshoot hardware, software, internet, email, and LAN (passive, active) issues.
  • Troubleshoot and set up telephony systems.
  • Update software and upgrade hardware.

Requirements

  • Associate's or Bachelor's degree in IT, or Computer Science.
  • At least three years of work experience in the IT helpdesk.
  • Good Knowledge of Microsoft Active Directory services.
  • Good Knowledge of Remote support tools (such as VNC).
  • Good Knowledge of wireless systems.
  • Proficient in network and internet concepts.
  • Good Knowledge of security systems and antiviruses.
  • Familiarity with backup software.
  • High public relations and time management.
  • Ability to learn quickly, report, and document.

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