IT Business Applications Admin

Job Description

• Maintain and improve processes of the ERP system.
• Collaborate strongly with multi-functional teams and have good relationships in terms of support and communication.
• Point of contact to the business teams and ERP users in troubleshooting system issues and operational processes.
• Provide support to non-expert users when they have questions about transaction processing, system features, and reports.
• Offer training sessions to users on ERP processes, systems, and related services.
• Determine potential solutions and test them for both technical and business compatibility and functionality.
• Gap analysis of the processes and issues, conduct required tests, provide documentation, and guide stakeholders about the efficient usage of the system.
• Support IT team in the implementation of corporate projects and provide relevant solutions.
• Monitor assigned projects, develop plans and solutions, and control the performance of the solutions and way of work.
• Provide knowledge management for different stakeholders to make the processes and training smoother.
• Review the governing regulations to ensure proper program support.
• System backup, disaster recovery, and ensuring system uptime/availability.