ICT Supervisor

Job Description

The Journey Becomes Meaningful — With You on Board

At Okala, we are looking to hire a capable and responsible ICT Supervisor who, with a hands-on and managerial approach, will lead and coordinate the IT team and play a key role in ensuring the quality of IT services, managing daily operations, and supporting organizational needs.

your story belongs here.

What You'll Be Doing:

_ Plan and manage the daily operations of the ICT team
_ Assign, prioritize tasks, and manage team shifts
_ Monitor IT service quality and ensure adherence to ITSM processes
_ Manage incidents, escalations, and critical situations
_ Improve processes and increase operational efficiency
_ Prepare performance reports and coordinate with management and business units

What You Bring:

_ At least 5 years of relevant experience in the ICT / IT domain
_ Proven experience in team leadership or Lead / Supervisor roles
_ Strong expertise in networking, virtualization, and Microsoft services
_ Familiarity with ITSM / ITIL concepts
_ Hands-on experience in incident management and IT operations support
_ Strong communication skills and the ability to lead and manage teams
_ Experience working in 24/7 operational environments
_ Familiarity with ticketing and monitoring tools

Why Okala?

Because at Okala, you're not just filling a role — you're becoming a key part of a bigger mission.
With services across 200+ cities and millions of daily users, we’re a leading player in Iran’s online retail space. We move fast, we learn constantly, and we believe that there’s always room to improve.

What You’ll Enjoy:

_ A vibrant and friendly work environment
_ Weekly gatherings: Mafia Night, Cinema Night & more
_ Access to practical, high-quality training courses
_ Free breakfast, commuting & lunch subsidies
_ Supplementary health insurance, in-house doctor, parking
_ Birthday gifts, seasonal bonuses, and exclusive Okala discount codes

Ready to write the story of success with us?