Deputy Director of Information Technology

Job Description

Deputy Director of Information Technology

Job Summary

Lead and oversee integrated IT, enterprise systems, infrastructure, and business process improvement across the holding and its subsidiaries, ensuring alignment between technology strategy and business needs, strengthening infrastructure capabilities, and enhancing operational efficiency and service quality.

Key Responsibilities

Develop and lead the IT strategy, roadmap, and projects related to information technology, enterprise systems, and methods and processes across the holding, aligned with business objectives.

Establish and oversee IT governance frameworks, including request prioritization, risk management, KPI monitoring, and vendor and contractor performance management.

Oversee the full lifecycle of enterprise systems, from requirements analysis and implementation to integration, maintenance, and support.

Lead systems architecture, data and application integration, and ensure that new technology solutions comply with the holding’s standards and roadmap.

Oversee IT infrastructure across the holding to ensure adequate capacity, availability, reliability, and continuous improvement of IT services.

Define and monitor information security policies, develop and oversee business continuity and disaster recovery plans, and ensure preparedness for critical incidents.

Lead IT and Business Process Management teams, driving continuous improvement initiatives, change management, and employee development.

Oversee the development of the holding’s process architecture, documentation of key business processes, identification of improvement opportunities, and enhancement of operational efficiency.

Supervise the implementation and continuous improvement of the organizational documentation framework in collaboration with relevant process stakeholders.

Qualifications and Requirements

Bachelor’s or master’s degree in Industrial Engineering, Computer Engineering, Information Technology, or a related field.

At least 15 years of professional experience in IT, Business Process Management (BPM), Methods and Procedures, or Quality Assurance, including at least 7 years of experience managing technical teams and infrastructure projects.

Familiarity with ITIL principles and processes to optimize IT service management.

Strong systems thinking, analytical, and problem-solving skills, particularly under pressure and in crisis situations.

Proven leadership skills, with the ability to align teams and manage conflicts effectively.

Strong stakeholder management skills, with the ability to engage effectively with internal and external stakeholders, including business units, senior management, suppliers, and contractors.

Preferred Qualifications

A proven track record of leading digital transformation initiatives and implementing innovative technology solutions.

Familiarity with standard process frameworks, such as APQC and IATF, and their application in integrating processes across holding companies.

Relevant professional certifications, such as TOGAF, ITIL, or PMP.

Experience in the pharmaceutical industry or within a holding company structure.