Job Description

● Monitoring data center infrastructure and services performance to determine incidents, events, and problems. ● Analyzing, diagnosing, and troubleshooting data center services. ● Handling the request and incident tickets and timely follow-up and communication during the life-cycle of the incident ticket. ● Reporting, documenting, issue-resolving, and customer supporting. ● Working hours: Day and Night Shifts.

Requirements

● Bachelor’s degree in Computer Science or other related fields. ● 3 years of experience in Data Center and Service Provider. ● Well-experienced in DNS, Virtualization, and Enterprise Email. ● Familiar with Cloud, SAN Storage, Object Storage, FTP, and Linux concepts. ● Familiar with LPIC1, VCP, and MCSA. ● Interested in IT and datacenter new technologies. ● Ability to work well with other groups in order to resolve incidents. ● Ability to effectively prioritize and execute tasks in high-pressure situations. ● Good understanding of ITIL and ticketing systems. ● Intermediate English Knowledge.

Employment Type

  • Full Time

Details

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