Job Description
Customer Value Delivery / Business Operations -Make a valuable contribution to the client’s Customer Value Management practice and contribute to policy making. -Build and maintain a solid understanding of the client’s infrastructure, business objectives and processes to become a trusted advisor for all issues related to Customer Value Management strategy, operations, performance and revenue generation. -Develop/define & implement marketing program/campaign drives to enhance service penetration & increase revenues for the client. -Ensure the campaign-to-market process for assigned campaigns is managed maintaining high standard and within SLA. -Manage product release updates and involve in Data Analysis and Reporting. -Effectively articulate product value proposition. -Provide ad-hoc reporting support for the Customer Value Delivery Management and client to evaluate campaign performance. -Identify and make recommendations for actions to improve campaign performance and drive incremental revenue and other campaign KPIs Continuous Improvement. -Negotiate, agree and maintain & monitor Service Level Agreements with the client within company's or unit's policy guidelines. -Lead monthly performance reviews with the client. -Identify opportunities for improvement in business practice. -Study market requirements on an on-going basis to identify opportunities for incremental revenues. -Track competitor activities in various domain and flash reports and dashboards. -Support Finance to ensure all invoices are raised on time and provide onsite support for payment receipt. -Effectively lead cross-functional teams across the unit and the client to deliver outcomes for the client
Requirements
-Qualification: MBA -Total Experience: 10 - 12 years -Experience in Customer Delivery Management and Business Operations in Telecom/VAS domain -Hands-on experience in revenue enhancement and campaign management. -Research and prepare statistical reports using data from consumer database. Consolidate information into cohesive and understandable correspondence or other written form for use in business management. -Good business numbers understanding, and ability to logically create, evaluate, analyze and present business numbers to customers/senior Comviva management -Determine operational objectives by studying business data reports, gathering information, evaluating output requirements and formats. -Monitor program/initiatives progress by tracking KPIs, resolving problems, publishing progress reports, recommending actions. Behavioral: -Result oriented with outstanding leadership skills -Excellent problem solving and analytical skills combined with a strong business acumen -Bias for action and can break down complex problems into steps -Understanding of domain (end to end) and other players in the ecosystem -Ability to create a strong market strategy and campaigns -Good business numbers understanding and ability to logically create, evaluate, analyse and present business numbers to customers/senior management -Good deductive skills - studying business data reports, gathering information, evaluating output requirements and formats -The art of storytelling for creation of new business -Excellent verbal and written communication skills, Interpersonal skills -Good collaborator and a team worker
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
