Customer Service Specialist

Ofogh Pak Takin (OPT) Tehran

Posted Over a month ago

Job

Company

Salary

Applicant Insights

Job Description

This role takes care of the company’s relations with customers, including distributors and key accounts by handling the orders, answering questions, and responding to complaints. This role manages the workflow between sales, production, logistics, and finance departments with a focus on customer-related transactions in the enterprise resources planning system.

Roles:

Enter warehouse inbounds.
Enter sales orders.
Issue sales and return dispatches.
Define sales prices.
Define sales campaigns and discounts.
Open material card of new SKUs.
Prepare and administer shipping or delivery schedules on a daily basis.
Ensure correct and timely document flow between the company, customers, and warehouse.
Deal with customers’ complaints and organize product replacements or returns.
Perform other related duties as assigned.
Prepare daily and periodic reports about all sales and operation-related activities.

Requirements

At least 3 years of experience.
Excellent knowledge of supply chain and customer services.
Experience with MS Office: Excel (advanced user), Word, and able to learn how to use new software quickly.
Business-level English skills.
Self-motivated, able to deal with multitasking, and pay close attention to small details.
Able to prioritize tasks and complete them in a high-pressure environment.
Able to handle complaints and difficult situations.
Able to work in a collaborative and team-oriented environment.

Employment Type