Customer Care Commercial Manager

Job Description

Objective: To maintain a tight control on spare parts and at the same time making sure that all branches have a focused vision on all customer care relationships and ensuring the customer care policies are kept in line at all branches Main responsibilities : 1. Receiving Customer complaints in one of the following ways: a. Through Toll free Customer care. b. Through Al Jawal Care c. By e-mail or by fax. 2. Examining the complaint and sort it whether its contents conform to guarantee card and customer rights or not. 3. Taking necessary actions to solve the problem in cooperation with maintenance centers. 4. Prepare reports for complaints in specified form fixed by Nokia Company. 5. Prepare reports for work action in maintenance centers on request of Maintenance Manager. 6. Prepare and arrange for Nokia Academy meetings in cooperation with Itsalat branches and Nokia Co. representative. 7. Prepare an Arabic copy for the mobiles sent for repair in Service City in Dubai. 8. Perform any additional missions or make any reports instructed by Maintenance Manager whether it is permanent or temporary. Reporting to : Customer Care Director Other interactions: Area Manager Number required : 1 Duration : Permanent Desired start date : as soon as possible Working hours : Saturday- Thursday 8:30-17:30 Travel requirements : occasional