Customer Care Advisor

Job Description

Respond to incoming calls from customers.
Provide clear and accurate information regarding product features, troubleshooting, and usage guidelines.
Assist customers in resolving technical issues and guide them through step-by-step solutions.
Maintain accurate records of customer interactions and feedback in the company database.
Stay updated on product knowledge and industry trends.


Requirement:

At least two years of work experience in a related field.
Strong verbal and written communication skills with a focus on customer interaction.
Proficient with computer systems, and Microsoft Office.