CS/IMS Core Operation Manager

Job Description

*Mission
•Manage the operation of the Core CS/IMS Network on a national basis to:
-Ensure a high-quality CS/IMS services experience for the end user (customer)
-Provide 24-hour operation and maintenance of all Core CS/IMS Network functions


*Roles & Responsibilities
•Manage the relationship with other operators to ensure sufficient interconnect capacity and the KPI-based quality.
•Liaise with Manage Services to ensure that the Core CS/IMS Network is operated/managed according to world best practices.
•Interface across the company with Marketing, Planning, NMC, and ITS to ensure a seamless operation of the Core CS/IMS network/services.
•Interface with International Organizations, such as Global standardization bodies (ITU/3GPP/ETS/IEEE/IETF Forum), Vendors, and international telecommunication operators to ensure MTNIrancell Network operator stays ahead with new technologies, Products, and Services in the Core CS/IMS network area.
•Manage all access levels and permissions affecting and making any changes on Core CS/IMS elements like HSS, MSS, STP/SPS, UDM, MGW, IMS, SBC, UPCF, ENS, etc.
•Manage the network monitoring of all Core CS/IMS nodes, including but not limited to MSS/ MGW/ STP/ SPS/ HSS/ UDM/ IMS/ SBC/ UPCF/ ENS, together with network optimization rules for applications.
•Manage vendors’ KPIs in the Core CS/IMS operations area, monitor the Service Level Agreements (SLA) as agreed in their Managed Services, and monitor and report the 3rd line support as per SLA.
•Manage day-to-day operational issues/Trouble shoots/failures/capacity of Core CS/IMS network.
•Manage interconnect entity control via negotiating with different operators.
•Manage the team to provide and update the DRP/TRP/Contingency plan for the Core CS/IMS network.
•Manage the operation of the Core CS/IMS network at various levels of operation and initiate actions to improve the quality, availability, and measurement of this area.
•Maintain close technical links with all suppliers and manage Service Level Agreements with them.
•Forecast Core CS/IMS Network capacity and prepare utilization and dimensioning plans.
•Manage the operational aspects of the interface of the company with the transmission supplier (TIC /TCP/), in terms of interconnect issues.
•Manage the integrity of the Core CS/IMS network data configuration and software configurations, and manage Core CS/IMS network integration of new services
•Analyze cross-systems impact on Core CS/IMS network operation with the various vendors present in the MTNIrancell network.
•Manage meeting MTNIrancell Core Network operation objectives and ensure NP&SLA KPIs are met.
•Manage the development of an automated and effective environment for the Core CS/IMS network; this includes aligning the NP&SLA with MTNIrancell.
•Manage the task automations of repetitive works within the team using trending technologies and AI.
•Facilitate the research, definition, specification, and integration of the operational requirements for new Core CS/IMS network technologies and services supported by Network Operations.
•Manage the preparation of reports regularly and comprehensively on the progress and activities of the Core CS/IMS nodes, Consolidated, and Vendor-specific.
•Operate the troubleshoot of non-performance areas within the Core CS/IMS environment.
•Manage the OSS components of the NP&SLA area for overall efficiency and trouble spots using network performance tools.
•Manage the application of ISO9001 quality principles in all core network operations elements. This includes the review and generation of quality procedures.
•Manage all core operations related requirements within the financial requirements of the company, and manage all related expenditures.


*Job Requirements

Education
• B.Sc. in Electronic, Telecommunication Engineering, or related field
• Fluent in English

Experience
• Minimum of 5 years of experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization
• Experience in managing a technical team