Maya Chain of Restaurants with 4 active branches, two under construction and a plan to add 4 new branches with a year, is seeking to hire a CRM Manager.
The CRM Manager is expected to:
- Design the overall CRM Strategy of the chain
- Design and implement a Customer Loyalty Program
- Attend to all Customer Complaints (in Person, and online)
- Train all POS staff
Requirements
- The candidate should have minimum 3 years of experience in a similar position in Retail or F&B industry.
- The candidate should have good PR and be able to communicate with customers (satisfied and unhappy).
- The candidate should be able to design and implement systems (processes, required forms, etc.)
- The candidate should have the ability to train POS staff and continuously monitor their performance and help them to improve.
