Job Description
Responsibilities:
Develop and implement CRM strategies to improve customer retention and loyalty.Analyze customer data to identify trends and opportunities for growth.Collaborate with sales and customer service teams to ensure seamless customer experience.Monitor and report on customer satisfaction metrics.Lead and mentor a small team dedicated to customer relationship management.Resolve customer issues and concerns in a timely and effective manner.Stay updated on industry trends and advancements in CRM technology.
Requirements:
Proven experience in customer relationship management.Strong skills in CRM, Word, and Excel.Excellent problem-solving and communication skills.Ability to analyze and interpret data.Strong leadership and team management abilities.No specific educational background is required.
