CRM Expert

Electronic Karan Tehran

Posted 2 years ago

Job

Company

Salary

Applicant Insights

Job Description

● Receive customer complaints and follow up on complaints until results are obtained and periodic analytical reports are provided. ● Get feedback from customers on issues and offer new suggestions to increase customer satisfaction. ● Document and record customer issues. ● Follow up on issues and issues related to customers and provide improvement suggestions. ● Participate in meetings with dissatisfied customers.

Requirements

● Bachelor's degree in Management, Industrial Engineering, or other related fields. ● At least three years of work experience. ● Customer care knowledge. ● Knowledge of grievance redress. ● Familiarity with satisfaction techniques and CRM standards. ● Negotiation skills and dealing with angry customers. ● Ability to work under pressure. ● Good communication skills with other departments and organizations to follow up on complaints. ● Ability to communicate effectively with customers. ● A patient, teachable, persistent, and diligent person. ● Ability to do teamwork.

Employment Type