You will be responsible for working alongside marketing manager to lead the way and giving us a point of difference to our competitors. The ideal candidate will have experience in:
• Launching Club Customers
• Conferring with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Preparing the Analytical Report about the Complaints and Satisfaction of the Stakeholders
• Planning and implementing stakeholders care scenarios aligned with company strategy
• Selecting the most appropriate research methodology and techniques
• Devising and evaluating methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.
• Advertising campaign effectiveness evaluation
• Preparing reports of findings, illustrating data graphically and translating complex findings into written text.
• Preparing feedbacks regarding issues and proposing new scenarios for increasing stakeholders satisfaction
Requirements
• At least 3 years of work experience in CRM field
• Expert in working with CRM applications
• Expert in Microsoft Dynamics / Office 365
• Being familiar with the concepts of Operational/Analytical and Collaborative CRMs
• Analytical vision for categorizing ideal prospects
• Have experience in running e-mail, notification and different kinds of CRM campaigns
• Being familiar with technical KPIs of CRM and PR (CLTV, CSAT, etc.)
• Experienced in running PR campaigns
• Advanced knowledge of and experience with analytical functionality within Microsoft Excel
• Advanced experience with developing slide presentations in Microsoft PowerPoint
• Strong critical and creative thinking skills
• Ability to identify and assess problems and solutions, refer to applicable policies, identify options, and recommend appropriate courses of action
• Ability to organize, interpret and analyze large volumes of qualitative and quantitative data.
• Excellent communication skills