- Customer focus and adaptability to different personality types.
- Ensure to provide excellent customer service through phone, e-mail, chat, other social media in a timely and accurate manner.
- High ability to persuade customers
- Analyze and report product malfunctions
- Monitor customer complaints and reach out to provide assistance
- Follow up with customers to ensure their technical issues are resolved
- Positive service delivery and hospitality attitude and stress management
Requirements
- Ability to multi-task, set priorities and manage time effectively and problem-solving
- Strong phone and verbal communication skills along with active listening
- English efficiency (Both written & spoken)
- Familiar with call center & CRM System
- Good knowledge of MS Office (Word, Excel, PowerPoint)
- Ideal age range: 22 - 32