Call Center Supervisor

Meghdad IT Tehran

Posted 2 years ago

Job

Company

Salary

Applicant Insights

Job Description

● Providing performance reports regarding the growth rate of customer satisfaction, customer complaints, customer retention growth, etc. ● Analyzing data related to customer surveys, complaints, questions, and data related to customers and site status. ● Dealing with the causes of discrepancies, resolving them, and making policies for critical situations to satisfy customers. ● Determining the policy of how to communicate with customers in order to continue the shopping experience and create a good experience for customers. ● Providing programs to increase customer satisfaction and loyalty. ● Dealing with and following up on the status of problems.

Requirements

● Ability to analyze the competitors. ● Ability to manage customers. ● Teamwork ability in a call center environment. ● Ability to answer phone calls and communicate with others. ● Ability to do different things at the same time. ● Anger and stress control skills. ● Ability to speak clearly. ● Familiarity with problem-solving techniques and communication with customers. ● Sufficient familiarity with planning and sales activities. ● Full familiarity with customer complaints management process. ● Familiarity with Microsoft Office.

Employment Type