Call Center Supervisor

Azki Tehran

Posted 2 years ago

Job

Company

Salary

Applicant Insights

Job Description

● Communication with different teams of the company. ● Daily check of pending calls, number of tickets, online chat, NPS reports, etc. ● Check the company panel and identify bugs and transfer them to the technical team to fix. ● Further QC check of people under supervision. ● Conduct job interviews. ● Guiding and controlling the personnel of the call center unit. ● Follow up on urgent customer requests. ● Solve the challenges facing the call center unit and staff. ● Shifting and scheduling F-staff days. ● Calculate the headcount for the forces present in the shift. ● Participate in daily meetings with the operations manager and team kids. ● Update your insurance information. ● Feedback to supervised personnel. ● Staff and unit performance reports.

Requirements

● Fluent in Microsoft Office, especially Excel. ● Fluent in customer affairs and CRM topics. ● Fluent in leadership and leadership skills. ● Familiar with decision-making skills based on data analysis. ● Ability to communicate with others. ● Ability to do different things at the same time. ● Ability to manage the customer. ● Ability to work in a team and team activities in the call center environment. ● Anger and stress management skills. ● Ability to plan and execute.

Employment Type