Call Center Supervisor

Alibabagroup Tehran

Posted a year ago

Job Description

Jabama is looking forward to a new colleague with below qualifications: ● Coordinate the delivery of effective and efficient service. ● Communicate, implement, and monitor quality targets. ● Plan and manage the peak and off-peak hours for customer service staff. ● Define and follow the department’s Key Performance Indicators. ● Participate in training the staff. ● Follow up and control the customer service tasks. ● Organize the distribution of tasks to accommodate the launching of new services and features. ● Control and assure a high-quality level of customer service. ● Manage escalated calls and queries.

Requirements

● At least a Bachelor's degree in Management or relevant experience. ● At least 2 years of experience in customer service supervision positions. ● Customer care principles and techniques. ● Handling and collecting information skills. ● Problem-solving skills. ● Computer skills. ● Teamwork skills. ● Communication skills. ● Familiar with CRM and VoIP platforms. ● Motivation.

Employment Type

  • Full Time

Details

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