Requirements
• Communicate effectively with customers Via Phone, ticket and online chat services
• Data entry
• Call, send SMS and email required based on Customer Journey Plans
• Prepare required reports from customer or marketing dashboards
• Customer support
• Create and Categorize FAQ documents based on customer data
• Writing SMS text for marketing or CRM plans
• Research in required topics
• Create and holding customer-oriented campaigns
• Doing marketing, CRM or other tasks by case
Basic skills:
• High quality communication skills
• Good communication in conversation with customers
• Multitask
• Good MS Office skills; specially Excel
• Persistent in following customer issues
• Good Speaker!
• Extroverted and energetic!!
Additional skills:
• Nice tone and volume
• Self-motivate
• Research
• Accuracy and focus
• Ability to extract reports from collected data
• Appropriate writing
