Job Description
The Application Support Engineer is responsible for providing technical analysis, troubleshooting and driving incident remediation for a portfolio of applications on various technology platforms that include both custom developed and packaged software solutions. The Application Support Engineer will be required to work closely with technology, infrastructure and business teams to ensure the timely analysis and resolution of issues raised on a day to day basis. The Engineer will also be required to adopt the standard operate framework within Corporate Technology & Risk and use the various tools for incident, risk, resiliency, change and knowledge management. • Support operations, projects, and capability improvement for the entire service lifecycle, including the key functions of: Incident Management Problem Management Event Management Release Management Resiliency Management Capacity Management. • Identifying problems and opportunities, and participate in developing solutions.
Requirements
• Bachelor's degree in IT fields. • Experience with supporting OS (Linux), web servers (Apache), application servers (Web logic, Tomcat). • Excellent analytical, problem-solving and multi-tasking skills. • Experience with creating process, procedures, and documentation relating to incident management or systems operations. • Database support experience for Oracle. • Experience with Java. • Experience with Web service. • Expertise in designing, developing, testing, and deploying applications
Employment Type
- Full Time
Seniority
Details
Employment type
- Full Time
Educations
Seniority
