کارشناس پشتیبانی سیستم (پیمانکاری)

Job Description

Job Purpose:

The system admin support will be in charge of loyalty application users to reassure them about properly serving the customers within the application. The role exists for monitoring/ supervising/ conducting the activities and any related system tasks.

Areas of Responsibility:

• Scoring activities: Set a score for each activity for target groups by project and allocate/follow up on gifts: gift information, survey, banner, and participation.
• Follow up on issues over gift cards (lost one, not active, etc.).Follow up on previous defective gift cards.
• Guide users to edit their account information.
• Importing material in the system first in the QA environment after controlling and checking in the live system (e.g., banner, teaser, animation, product infrastructure, and quiz).Checking system for new versions.
• Keep the system updated.
• Global Connexus Microsoft team channel:

1. Participate in the meeting with Connexus global
2. Checking MS team Groupe for new content and version releases

• Preparing reports and engagement reports for the DSO team that show active users and the most popular section.
• Preparing raw data of the participators in the activities, daily login, and surveys.
• Preparing database, setting up the tiers, adding accounts and contacts to the system, sending invitation SMS, follow up with the DSO team and users for registering.
• Holding training meetings, updating training materials, adding new joiners/FF making animation and video.