Job Description

- Play as single point of contact towards service partners for Service & Support. Control service partners activities to be aligned with company policies, - Follow up with service partners in order to improve Customer Satisfaction. Day to day RMA and TAT control. - To control the service quality and service partners performance daily basis by using daily dashboard reports. - Following daily dashboard reports and notify service partners about TAT and repair quality. - Follow up with compensation/ escalation and send the report to service manager. - Reporting, analysis, benchmark. Audit service partners repair center, - Warehouse and reception area based on weekly schedule and report the issues to service manager.