Job Description
- Preparing the Analytical Report about the Complaints and Satisfaction of customers - Knows the potential customers of the company - Participating in the Meeting with Unsatisfied Customers - Planning and implementing customer care scenarios aligned with company strategy - Preparing feed backs regarding issues and proposing new scenarios for increasing customer satisfaction - Receiving and analyzing the claims and complaints from customers - Preparing the Analytical Report about the Complaints of the Customers - Support the CRM Manager in CRM marketing campaigns across multiple channels - Familiar with the sales process
Requirements
- BA/BS degree - Minimum 2 years related experience - Familiar with the auto parts market - Familiar with order registration and reporting - Familiar with Photoshop - Customer care knowledge Having skills in negotiating and marketing - Being familiar with satisfaction techniques & CRM standards - Negotiation skill and the treatment skill with angry customer - Ability to work under pressure - Good communication skills with other department & other organization for following complaints
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
