Requirements

In-depth understanding of sales principles and customer service practices Excellent communication skills Analytical and multitasking skills Teamwork and motivational skills Provide troubleshooting assistance for customer orders, account statuses, and relevant problems Provide data and guides to help the sales team Develop and monitor performance indicators Manage sales tracking tools and report on important information Keep a record of sales trends Liaise with account managers to develop specific sales strategies Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience Suggest sales process improvements Proven work experience as a Sales support specialist or Sales support associate