We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills
Provide troubleshooting assistance for customer orders, account statuses, and relevant problems
Provide data and guides to help the sales team
Develop and monitor performance indicators
Manage sales tracking tools and report on important information
Keep a record of sales trends
Liaise with account managers to develop specific sales strategies
Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
Suggest sales process improvements
Proven work experience as a Sales support specialist or Sales support associate
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Founded in 2000, we have grown to become the largest internet company in Iran, sourcing, creating and delivering digital content for VAS and OTT solutions across mobile and web and TV. We develop innovative digital products giving consumers seamless entertainment experiences; delivering the latest TV blockbusters to their homes or the featured music albums into their hands. We lead the implementation of mobile solutions, enable monetization for content and service providers, and increase their reach via one the biggest digital user ecosystems in the country.
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