کارشناس توسعه محصول: توانمندسازهای دیجیتال (پیمانکاری)

Job Description

Mission:

• To monitor, troubleshoot, and optimize the use of current Digital products as well as develop new features/products according to business needs in cooperation with technical departments/vendors.
• To accord with digital services roadmap derived from high-level policies to take a consensus approach towards new enhancements/developments in a way that all actions contribute to an ultimate agreed goal, in cooperation with two other teams.

Roles and Responsibilities:

• To liaise with ITS, third-party vendors, NWG, and Finance Revenue Assurance for the development of digital products and services.
• To identify technical requirements of digital products based on product roadmap, experience, and performance reports in line with digital strategy.
• To develop, get approvals, and communicate CERs/RFPs of Digital P&S to ITS and third parties' technical teams based on identified technical requirements.
• To capture digital product requirements from a business perspective to address them through CPs, SPs, App providers, and 3rd parties.
• To review digital products/services to ensure their compliance with license and Product Document Description (PDD) in order to gather requests and suggest changes on digital products and platforms according to business requirements and SP/CP needs and communicate them with developer teams to be implemented, tested and launched for commercial use.
• To generate monthly and weekly technical performance review reports of digital P&S and provide feedback to line management.
• To implement digital product technical life cycle management plans according to approved roadmaps and milestones.
• To cooperate with ITS and third parties’ technical teams in clarification, testing, and follow-up on digital product changes/developments.
• To collaborate with business teams to draft UI/UX technical requirements for developing P&S
• To gather reports and information from different sources to monitor and troubleshoot the performance of digital platforms, alarm the issues to related teams, and follow up with third-party technical, digital business development, and ITS vendors to resolve it.
• To initiate enhancements on digital platforms and suggest them to the line manager for implementation.
• To constantly provide report issues, performance, activities, status, and progress of projects to the manager.
• To study best practices and suggest for improvement and implementation of new digital platform and propose them to the management.