هماهنگ کننده فرآیند در میز سرویس جیرا

Job Description

As a JIRA administrator, you'll be responsible for JIRA and Confluence management. You will maintain the workflows, create and customize JIRA projects, and configure the related reports. You'll work close to the JIRA hosting team in order to resolve issues and make the needed changes to the JIRA and Confluence dashboard. Having great attention to detail and good problem-solving skills can help you a lot in the process. Also, you will be needing a good set of verbal and writing skills in order to communicate effectively. What you will do: - Support JIRA and Confluence administration, including creation and management of custom, complex projects as well as users and groups, workflows, security schemes, custom fields, dashboards and reports configurations - Lead minor and major JIRA/Confluence upgrades (including communications), schedule and coordinate maintenance, and lead performance tuning/scaling in conjunction with our JIRA hosting partner. - Install, manage and administer JIRA add-ons, plugins, and extensions. - Understand and adapt XML configuration files in regards to JIRA/Rally integration as necessary.(Extensible Markup Language) - Meet with stakeholders to identify JIRA Project and Confluence needs and implement them as appropriate. - Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests. - Create and maintain detailed technical and user-facing documentation. - Resolve issues as they arise with JIRA Projects and Confluence in coordination with JIRA hosting partner team. - Development and Maintenance of standard and custom JIRA workflows - Set-up permission schemes, notification schemes, and screens to meet specific project needs. - Troubleshooting and fixing errors common to applications. - Documentation of user training manuals/guides. - Analyze, review, and document current functionality to determine potential areas of improvement.