کارشناس لایه 1 مرکز عملیات شبکه

Job Description

- Familiarity with ITIL best practices, especially Event Management, Incident Management, and Change Management. - Meet incident policies and procedures in a timely manner. - Monitor, maintain and implement medium, large Enterprise and Data Center networks’ scales. - Function as technical support, engineering and operational subject matter expert. - Proactively solve problems identified through monitoring systems and processes. - Participate in the 12-hour rotating shift schedule with other members of the team to provide first-tier support while solving issues. - Follow standards and best practices involving network management related issues. - Develop knowledge of various networking vendor capabilities and limitations. - Strong networking background with a wide breadth of knowledge in available networking protocols and services. - Develop and maintain documentation and materials on new and existing network designs. - Ability to prioritize and execute tasks independently. - Team working spirit to achieve a common goal and complete tasks. - Self-motivated and hardworking.