Job Description
About Snapp: Snapp is the pioneer provider of ride-hailing mobile solutions in Iran that connects smartphone owners in need of a ride to Snapp drivers who use their private cars to offer transportation services. We are ambitious, passionate, engaged, and excited about pushing the boundaries of the transportation industry to new frontiers and being the first choice of each user in Iran. About the team: The data center team is committed to providing an up-to-date technology infrastructure that is resilient and delivers the performance necessary to meet the demands of a growing Snapp. We are responsible to ensure all servers and services are secure, operational, and highly available. We identify failures and problems in the network, servers, firewalls, etc. because data centers run 24 hours per day, and we may need to work evenings and weekends. We may also need to be on call to work when technical problems occur. About the role: As a NOC/SOC Expert in Snapp, you will be working on monitoring, basic network troubleshooting, network log analyzing, security log analyzing, escalating, reporting, documenting, and more. Responsibilities: ● Troubleshooting and resolution. ● Alarm handling and escalation. ● Client interaction. ● Documentation and reporting.
Requirements
● At least 2 years of experience in required job positions. ● Strong ability to diagnose server or network alerts, events or issues. ● Understanding of common information architecture frameworks. ● Excellent time management and organizational skills, and ability to handle multiple concurrent tasks. ● Good verbal and written communication skills, and ability to address conflict with others constructively. ● Experience with disaster recovery plans and related technologies. ● Ability to work a flexible schedule. ● Experience with Incident Response, analysis of network traffic, log analysis, ability to prioritize and differentiate between potential intrusion attempts and false alarms, and managing and tracking investigations to resolution. ● Experience working with other necessary monitoring systems like Zabbix, Cacti, Prometheus, and Grafana, etc. Preferred qualifications (optional): ● CCNA/CCNP R&S. ● Familiarity with docker and Kubernetes will be an advantage.
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Seniority
