Job Description
• Monitor network performance to determine whether adjustments need to be made • Be responsible for accurate request and incident ticket updates and timely communication during the life-cycle of the incident ticket • The configuration of routing and switching equipment ,PTP Radio and firewalls • Maintain reporting, documentation, issue resolution, communication, and client satisfaction • Participate in an on-call rotation
Requirements
• Must have an aptitude for troubleshooting, analyzing, and diagnosing problems • Communicate with customers to identify requirements • Bachelor’s Degree in Computer Science or similar field required • 3 years of experience in Data center and Service Provider • Knowledge and experience with enterprise networks, switching and routing protocols such as ISIS,BGP • Hands-on experience with Mikrotik platforms and PTP Radio • Hands-on experience with FortiGate , Juniper, F5 • Ability to work well with other groups to implement functional network • Experience in monitoring software including OP Manager. PRTG, NetFlow Analyzer and EventLog Analyzer • Ability to effectively prioritize and execute tasks in a high-pressure situation • Must have good understanding of ITIL concepts • Familiar with Ticketing Systems • Perfectly familiar with the concepts of MTCRE and CCNP • Intermediate English Knowledge
Employment Type
- Full Time
Job Category
Seniority
Details
Employment type
- Full Time
Job Category
Educations
Seniority
