IT Service Desk Technician

Shaparak

Tehran

Posted 5 days ago

Job Description

- Installation and troubleshooting experience with various forms of computers and other PC peripherals such as printers and AV equipment. - Serving as the first point of contact for customers seeking technical assistance over the ticketing system, phone, or email. - Performing remote troubleshooting through diagnostic techniques and pertinent questions. - Follow-up with customers, providing feedback on processes, and make recommendations for improvement. - Maintain technical documentation and service catalog on the installation of software, configuration of hardware, and problem troubleshooting. - Responding on time to service issues and requests.

Requirements

- Well-developed organizational skills. - Minimum 2 years' skill in the related field. - Obeying and observing policies and procedures. - Collaborate with other members as a team player. - Highly self-motivated and study relevant tech materials. Following skills can be considered as an advantage: - Implementing and managing Microsoft Windows servers. - Development of Active Directory and WSUS components and services. - Maintaining Collaboration systems such as Skype for Business or Microsoft Teams. - Fundamental knowledge of Virtualization technology. - Ability to create user accounts in Active Directory and work with Microsoft DHCP/DNS. - Good knowledge to support client Antivirus as endpoint security.

Job Category

  • IT - Network Administration

Employment type

  • Full Time

Seniority

  • Junior Professional

Job Category

  • IT - Network Administration

Employment type:

  • Full Time

Seniority:

  • Junior Professional

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