Job Description

• Providing telephone and onsite support for sales force • Capturing the application issues and trying to understand the root cause • Reporting the problems to line manager and supplier and following up till it is solved • Controlling and tracking IT assets and making sure they are in good condition to support the business • Documenting the processes and making sure defined processes are being followed • Engaging with stakeholders and understanding business requirements • Training new users and supporting them until they are able to do their assigned job • Being familiar with Android and database structure would be an advantage